Play365 Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your access to and use of the Play365 Casino website, account services, games, payment functions and related features. They form a legal agreement between you and Play365 Casino. If you do not agree with any part of these terms, you must not use the website or its services.

You should read these terms before using the website and check them from time to time. Play365 Casino may update, replace or amend these terms where necessary, including to reflect changes to the services, technology, applicable law or regulatory requirements. Any updated version will apply from the date it is made available, unless a different effective date is stated. Continued use of the website after an update means that you accept the revised terms.

Additional rules may apply to specific games, promotions, competitions, payment methods or other services. Those rules will be presented with the relevant feature and form part of these terms. If a specific rule conflicts with a general provision in these terms, the specific rule will apply to the relevant activity.

You are responsible for making sure that your use of online gambling services is lawful in the place where you live or are located. Gambling laws can differ between Australian states and territories and may change over time. You must not access or use Play365 Casino if doing so would breach any law, restriction, court order or other legal requirement that applies to you.

Eligibility and personal responsibility

• You must be at least 18 years old, or any higher minimum age required by applicable law, to use the services.
• You must provide accurate, current and complete information when registering and whenever information is requested.
• You must use the services only for your own personal and lawful purposes, and not on behalf of another person.
• You must not use the website if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise restricted from opening or using an account.
• You must not permit another person to access, control or use your account.
• You are responsible for understanding the risks of gambling and for setting limits that help you remain in control.

2. Account registration and security

Some services may require you to create an account. During registration, you may be asked to provide information needed to verify your identity, age, location, payment method or eligibility. Verification checks may take place when an account is opened, before certain transactions, during account use or whenever required for compliance purposes.

You must keep your registration information accurate and tell Play365 Casino if relevant details change. We may ask you to provide supporting documents or other information. If you do not provide information within a reasonable period, or if information cannot be verified, access to some or all services may be delayed, restricted or suspended.

Your login details must be kept confidential. You should use a secure password, avoid sharing access with anyone and take reasonable steps to protect the device and email account used to access the services. If you believe that someone has accessed your account without permission, you must stop using the account and report the issue through the available support channel as soon as possible.

You are generally responsible for activity carried out through your account, unless the activity resulted from a security failure that was not caused by your actions or failure to take reasonable care. Play365 Casino may refuse registration, limit an account, suspend access or close an account where there are concerns about identity, security, unlawful activity, misuse of the services, responsible gambling or compliance with these terms.

One account and fair use

Unless a specific service states otherwise, you may hold only one personal account. Creating multiple accounts, using another person's account, disguising your identity or attempting to avoid an account restriction is not permitted. Where duplicate or connected accounts are identified, Play365 Casino may review the activity and take appropriate action under these terms and applicable requirements.

You must not interfere with the website or games, use automated software, exploit a fault, introduce malicious code, manipulate results or use a technical or procedural weakness for an unfair advantage. Suspected cheating, fraud, collusion or other abuse may be investigated and may result in account restrictions, cancellation of affected activity or other action permitted by law.

3. Funds, games and transactions

You may need to add funds before participating in certain games or services. Only payment methods made available through the website may be used. A payment method must belong to you or be used with the clear authority of its owner. Payments may be subject to checks, processing requirements and restrictions imposed by the relevant payment provider.

You must not deposit money that you cannot afford to lose, use borrowed money for gambling or use funds obtained through unlawful activity. You are responsible for checking transaction details before confirming a deposit, wager or other instruction. A transaction may be declined, delayed, reversed or reviewed where this is required for security, technical, legal or compliance reasons.

Game participation is subject to the rules displayed for the relevant game. You should review the stake, outcome, payout information and any other conditions before confirming an action. A game or transaction may be interrupted by a technical fault, communications failure, maintenance or another event outside reasonable control. Where an error affects a game, balance or transaction, Play365 Casino may correct the error and take reasonable steps to restore the position that would have existed without the error.

Balances shown in your account are not a bank deposit and do not earn interest. You must not treat the account as a payment account or use it to transfer funds to another person. Withdrawals may be subject to account verification, source-of-funds checks, payment-method rules, legal requirements and any restrictions shown when the withdrawal is requested. A request may be held or refused where the account is under review or where processing it would be unlawful.

If a payment is reversed, disputed, made without authority or otherwise causes a loss, you may remain responsible for the amount involved and any reasonable costs arising from the issue. Play365 Casino may deduct amounts that are properly owed from an available balance, subject to applicable law. If your account has a negative balance, you must not continue using the services to avoid resolving that balance.

Promotions and offers

Any promotion, bonus, reward or special offer is subject to its own terms. Those terms may set out eligibility, participation steps, expiry arrangements, wagering conditions, game restrictions, withdrawal conditions or other requirements. You should read the applicable offer terms before accepting or using an offer. Play365 Casino may withdraw or amend an offer where permitted by its published conditions or applicable law.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Gambling should be an entertainment activity, not a way to make money, solve financial problems or recover losses. Set a budget before you play and treat that budget as the maximum amount you are prepared to lose. Do not chase losses, gamble when distressed or allow gambling to interfere with work, relationships, study or daily responsibilities.

• Only gamble with money you can afford to lose.
• Set personal spending and time limits before you begin.
• Take regular breaks and keep track of your activity.
• Do not gamble under the influence of alcohol or other substances.
• Do not borrow money, sell possessions or use essential household funds to gamble.
• Use available account controls, deposit limits, time-outs or self-exclusion options if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, health or relationships.

You can request help with responsible gambling tools through the available support channels. A self-exclusion or account restriction request may limit access to services, but it cannot necessarily prevent you from using every gambling service available elsewhere. You should consider seeking assistance from an appropriate Australian support organisation, health professional or financial counsellor if you are concerned about your gambling.

Privacy and communications

Personal information is handled in accordance with the Play365 Casino Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify accounts, process transactions, protect the website, prevent fraud, meet legal obligations and communicate with you about your account or selected services. You should read the Privacy Policy for further information about collection, use, disclosure, storage and your privacy choices.

You must not use the website to upload, publish or transmit material that is unlawful, misleading, abusive, threatening, defamatory, discriminatory or harmful. Website content, software, branding, text, graphics and other materials may belong to Play365 Casino or its licensors. You may use them only as necessary to access the services for personal purposes. You must not copy, modify, distribute, reverse engineer or commercially exploit them without permission.

Liability, suspension and closure

The website may be unavailable from time to time because of maintenance, updates, technical faults, network issues or circumstances outside reasonable control. While reasonable care may be taken to provide accurate and reliable services, no online service can be guaranteed to be continuously available, error-free or free from security risks.

To the extent permitted by law, Play365 Casino is not responsible for loss caused by your misuse of the services, failure to protect your account, inaccurate information, unauthorised access resulting from your lack of reasonable care, interruptions outside reasonable control or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

You may stop using the services and request account closure at any time through the available account or support process. Play365 Casino may suspend or close an account where it reasonably considers this necessary for security, legal, regulatory, responsible gambling or operational reasons. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, unlawful conduct or these terms.

Governing law and contact

These terms are intended to operate consistently with applicable Australian law and any mandatory rights that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Questions, complaints or requests about these terms should be submitted through the contact or support options made available on the Play365 Casino website.