Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain, and past results do not predict future results. You should only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered. Never treat gambling as a source of income, a way to repay debts or a solution to financial pressure.

Before you start, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense rather than an investment. Once your planned budget or time has been reached, stop playing, even if you are winning or feel that a win may be close. Chasing a particular result can lead to decisions that are less controlled and may increase the risk of financial or personal harm.

Practical ways to stay in control

• Set a gambling budget before you play and do not exceed it.
• Keep gambling money separate from money needed for rent, bills, food, savings and other necessities.
• Decide how long you will play and use an alarm or reminder to help you stop on time.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or other substances, or trying to escape a problem.
• Take regular breaks and spend time on other activities away from gambling.
• Do not borrow money, use credit intended for essential expenses or sell personal items to continue gambling.
• Do not increase your stakes simply because you have lost or because you believe a win is due.
• Keep your account details secure and do not allow another person to gamble through your account.

Only use online gambling services if you are legally permitted to do so. You must meet any applicable age and identity requirements, and you should follow the laws and rules that apply to you in Australia. Gambling is not suitable for children or young people. If someone under the legal age may access your device or account, use appropriate device, payment and account security controls.

Set limits and use account controls

Limits can help you make decisions before emotions or the excitement of play influence your behaviour. Depending on the account features available, you may be able to set controls relating to deposits, spending, session time or other gambling activity. Review the information displayed in your account and use the available tools before you begin playing.

Choose limits that reflect your actual financial circumstances, not an amount you hope to win. A limit should be low enough that reaching it will not affect your ability to pay for everyday needs. If you find yourself regularly reaching a limit, changing it to keep playing or feeling uncomfortable when a limit prevents further gambling, this may be a sign that additional support is appropriate.

Consider a cooling-off period

If you would like to step away from gambling, consider using any cooling-off, temporary suspension or account restriction option available to you. A break can provide time to review your spending, sleep, manage stress and decide whether gambling is still appropriate for you. During a break, avoid opening another account or using another service to continue gambling.

Self-exclusion

Self-exclusion is a stronger option for people who want to stop gambling for a longer period or who do not feel able to control their gambling. If this option is available, read the terms carefully and select a period that gives you meaningful time away from gambling. A self-exclusion request should be treated seriously. Do not try to bypass it by creating another account or asking someone else to gamble on your behalf.

For questions about available limits, account restrictions, cooling-off arrangements or self-exclusion, use the support option provided on the Play365 Casino website. Support staff may explain the account process and available settings, but you should also seek independent financial or professional advice when gambling is affecting your wellbeing or finances.

Recognise the signs of gambling harm

Gambling harm can develop gradually. It may affect your finances, relationships, work, study, physical health or emotional wellbeing. You do not need to wait until a serious crisis occurs before asking for help. Early support can make it easier to regain control.

Warning signs may include

• Spending more time or money gambling than you originally intended.
• Repeatedly trying to win back money after a loss.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding or minimising how much time or money you spend gambling.
• Borrowing money, missing payments or using funds meant for household expenses.
• Gambling to cope with stress, loneliness, sadness, boredom or other difficult feelings.
• Neglecting work, study, family, friends, sleep or personal responsibilities.
• Arguing with people close to you about gambling.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Feeling guilty, ashamed, hopeless or out of control because of gambling.
• Trying to stop or cut back but being unable to maintain the change.

One warning sign does not automatically mean that you have a gambling disorder, but it is a reason to pause and review your behaviour. Several signs, or any impact on your finances and relationships, should be taken seriously. Stop gambling, consider a cooling-off or self-exclusion option, and speak with a qualified gambling counsellor, healthcare professional or trusted person.

It can help to be honest about the full situation. Write down deposits, losses, time spent gambling and any money borrowed or bills missed. Review your bank and payment records, remove saved payment methods where appropriate, and ask a trusted person to help you manage access to money while you take a break. These steps are not a substitute for professional support, but they can make it easier to identify patterns and create a practical plan.

Getting help and supporting someone else

If gambling is causing concern, help is available. You can speak with a qualified gambling counsellor, general practitioner, mental health professional or relevant Australian support service. Services such as Gambling Help Online provide information and support options for people affected by gambling, including family members and friends. Choose a service that is appropriate for your circumstances and seek assistance as early as possible.

You may also wish to speak with someone you trust. Explain what has been happening, how gambling has affected you and what practical support you need. This could include help with budgeting, attending an appointment, protecting access to funds or making a self-exclusion request. You do not have to manage the situation alone.

If you are worried about another person

Approach the conversation calmly and choose a private time. Focus on specific behaviours and their impact rather than blame or criticism. You could explain that you are concerned about the amount of time or money being spent, ask how the person is feeling and encourage them to speak with a professional. Avoid lending money to cover gambling losses, and protect shared finances where necessary. Support is available for affected family members and friends as well as for the person gambling.

Urgent situations

If gambling has contributed to an immediate risk to your safety or someone else’s safety, contact emergency services or seek urgent assistance in your local area. If you are experiencing thoughts of self-harm or suicide, do not remain alone; contact emergency support, a crisis service or a trusted person immediately. Gambling losses can feel overwhelming, but they can be addressed with timely, practical and professional help.

Play365 Casino encourages players to make informed choices, use available account controls and take action whenever gambling stops being enjoyable. You can stop playing at any time, request information about account restrictions through the website support option and seek independent help whenever you need it. Your financial wellbeing, relationships and personal safety should always come before gambling.